The average lifespan of a computer is five to eight years if you take decent care of it. However, at some point in the computer’s life — perhaps more than once — it’s going to need some maintenance and repairs.
Even the best computers with the most responsible owners can have problems long before their life is truly done.
When that happens, you’ll want to find a computer repair shop that can fix the issue for you. This is much safer than attempting it yourself and potentially making the issue worse!
So how do you find the best computer repair shop around you? By following these tips.
1. Read Reviews and Listen to References
The first thing you should do when looking for local computer repair shops is to ask for references and read reviews.
If you have friends and family who’ve had computer repairs done, ask where they took them. Did they have a good experience? Was it terrible, and they’d never recommend that shop to anyone?
While one person’s word isn’t law, this will give you a good starting point.
You should then go on to read reviews. Established businesses will usually have consumer reviews on Yelp and Google, and perhaps some other platforms.
You should look for an overall good rating, but it’s also a good idea to delve into both the one-star and five-star reviews. Reading the lowest reviews and deducing if they’re genuine or just the result of difficult customers can be a great way to work out how the business operates.
Sometimes the reviews will even have responses from the company, which can also be a huge help.
2. Consider the Computer and Issue
Once you’ve started searching for computer repair shops nearby, you should consider the computer and the issue you’re having.
Some computer repair shops will specialize in one brand, for example, Apple, but won’t have much experience with others. Read the reviews and read their website to check out exactly what they have experience with.
You can also ask them, though listen carefully to the response. Some shops will take any business even if they aren’t entirely sure they can fix the issue.
Establish that the computer repair shop is confident they can fix the issue and has experience with the type of computer you’re bringing in.
3. Ask Questions
You should make sure to ask a lot of questions about the computer repair. This is the only certain way to establish if the shop suits you.
Don’t be afraid to ask them as many questions as you need to feel comfortable. After all, you’re the one trusting them with your computer! Feel free to ask about:
- Their experience
- The communication
- The price
- The timeline
- What happens if they can’t fix the issue?
The last question is perhaps the most important. What happens if the issue is something different, or they can’t fix it at all? Do you still have to pay the full price to then take it somewhere else?
If you can think of any more inquiries to make that are important to you, feel free. Any good shop will understand.
4. Consider the Timeline
About 30% of Americans would consider themselves as being online constantly. While phones and other devices can also go online, this is a big dependency on computers, and there are various reasons for this.
It could be that the online world is the only thing keeping them connected with friends and family. They could be dependent on it for work, and it means a loss of income if they step away from their computer for any period of time.
That means one of the most important things you can take into consideration is the timeline. Some computer repair shops can fix your computer in-store, and others will have to send it away. Some problems mean waiting on parts.
You should get a firm idea of the timeline to make sure you can stand being without your computer for that long. Some problems, of course, mean a long timeline from any computer repair shop — but it’s still important to ask if it’s important you get your computer back in the shortest timeline possible.
5. The Quote
The cheapest quote doesn’t always mean the best work. Never pick a shop blindly, based on the fact they quoted you the cheapest amount of money. They could have done this because they have less experience than other shops or need the business, or because they won’t actually do the repair in full.
Instead, the wise thing to do is weigh the quote up with the other aspects. You should take into consideration a little, but it shouldn’t be the full weight of your decision.
If you’re unsure about the quote, or there’s a huge discrepancy between shops, you can always ask for a breakdown.
What are they charging for labor? How much do the parts needed cost? Is there anything that could drive the price up from the initial quote?
Choose Your Computer Repair Shop Wisely
You should choose your computer repair shop wisely. After all, you’re trusting someone with a treasured possession! The last thing you want to do is make things worse.
Back up your data before you go if possible but as long as you do your research and take these things into consideration, you should be fine. Consider the quote, timeline, and the computer and problem themselves to make the best decision.
If you’re looking for a trusted computer repair shop in Tucson, Arizona, contact us today at Computer Revival.